Return & Refund Policy

Return & Refund Policy for Clophtech Microflash Suppliers

Last Updated: November 2025

Thank you for shopping with Clophtech Microflash Suppliers.
We value your trust and aim to ensure your complete satisfaction with every purchase.
This policy outlines the conditions for returning, exchanging, and refunding products purchased from our website, WhatsApp channel, or physical shop.

1. Eligibility for Returns

To qualify for a return or exchange:

• The request must be made within 48 hours of receiving your product.
• The item must be unused, undamaged, and in its original packaging (including accessories, manuals, and warranty cards).
• Proof of purchase (receipt, order confirmation, or invoice) must be provided.
• The issue must be due to a factory defect, a wrong item delivered, or physical damage during delivery (supported with photos or videos).

Returns requested after 48 hours or for reasons such as “change of mind” may not be accepted.

2. Non-Returnable Items

The following products are not eligible for return or refund unless proven defective on arrival:

• Earphones, headphones, and other personal-use items.
• Software, memory cards, or any item with a security seal that has been broken.
• Digital products or top-up services (e.g., data bundles, airtime, or SIM activations).
• Items damaged due to misuse, accidents, or unauthorized repairs.

3. Exchange Policy

If an item qualifies for an exchange:

• We will replace it with the same or an equivalent product of equal value.
• If the same item is out of stock, you may choose another product or receive store credit for future use.
• Exchanges must go through our verification process before approval.

4. Refunds

Refunds are issued only in cases where:

• The product is defective and cannot be replaced.
• The wrong product was delivered and cannot be exchanged.
• The item was paid for but is out of stock or unavailable.

Refund Processing Time:

• Approved refunds will be processed within 3–7 business days using your original payment method (e.g., M-Pesa or bank transfer).
• You will receive confirmation once the refund has been issued.

5. Delivery and Return Costs

• If the return is due to an error on our part (defective or wrong item), Clophtech will cover the return shipping cost.
• If the return is due to customer reasons (e.g., wrong order placed), the customer will bear the return delivery cost.
• All returns must be sent to our Nairobi office after contacting our support team for instructions.

6. Warranty Claims

Some products, such as mobile phones, laptops, and electronics, come with manufacturer warranties.
For warranty claims:

• Contact our support team for guidance on the process.
• Warranty terms and durations vary by manufacturer and product type.
• Damage due to misuse, water, or unauthorized repair is not covered.

7. How to Request a Return or Refund

To request a return, exchange, or refund, please get in touch with our customer care team via:

📞 Phone: +254 707 171 711
💬 WhatsApp: Clophtech Microflash Suppliers
📧 Email: info@clophtechmicroflash.co.ke
🌐 Website: www.clophtechmicroflash.co.ke

Provide the following details in your message:

• Full name and contact number
• Order number or proof of purchase
• Clear photos or videos of the item showing the issue

Our team will respond within 24 hours to assist you through the process.

8. Policy Updates

Clophtech Microflash Suppliers reserves the right to amend this Return & Refund Policy at any time to reflect business or legal updates.
All changes will be posted on our website, accompanied by an updated effective date.

9. Contact Us

If you have any questions or need assistance with a return or refund, contact us at:

Clophtech Microflash Suppliers
📍 Address: Nairobi – Munyu Trade Center
📞 Phone: +254 707 171 711
📧 Email: info@clophtechmicroflash.co.ke
🌐 Website: www.clophtechmicroflash.co.ke
💬 WhatsApp Channel: Clophtech Microflash Suppliers